Customer Care Specialist
Cecilia Smith Customer Care Specialist
Cecilia is our Customer Care Specialist and is always cheerful and friendly. Cecilia has a lot of experience helping customers in her career and really enjoys being helpful. Cecilia is probably the first person you will speak to on the phone to schedule an appointment or ask for assistance.
Cecilia does a great job assisting both clients and fellow workers. She is always kind and mindful of everyone’s needs and feelings.
In Cecilia’s Own Words:
Q: What do you do at Kirkey Roofing?
A: As a Customer Care Specialist, I interact with our clients on a daily basis. I try to be cheerful and helpful during these interactions.
Q: What are your credentials or past experience for working in your current position?
A: I have had a lot of experience working with both internal and external customers during my career. I spent 23 years with one company, in the wiring industry, and learned that a great attitude goes a long way.
Q: What do you like about working at Kirkey Roofing?
A: I like the feeling of caring for both clients and employees that is apparent here.
Q: What’s your background?
A: I grew up in Northeast Ohio and still love living someplace that has that small-town feel. My family has always been an influential and important part of my life and I loved spending time with my Grandparents when I was young. If you give me a great pizza, Mountain Dew and chocolate, you have a new friend!
Q: What are the values that drive you?
A: I had it instilled in me to try to help others when possible and that is something that I have tried to pass on to my children and grandchildren. It doesn’t have to be something big, even the little things mean something, so do what you can to help others.
Q: What do you enjoy doing when not working?
A: I love to spend time traveling with my husband and spending time with the family. I find doing projects around the house enjoyable and get a sense of satisfaction from them. I enjoy taking photos and hope to get better since I now have a camera to use as well as my iPhone.